To ensure your utmost contentment, each item is meticulously inspected for imperfections or damage prior to the departure of the shipping carrier. Should any scratches, breaks, or other anomalies be observed, they are meticulously documented on the delivery receipt. We kindly urge you to capture photographs of any affected areas before the shipping company departs. In the case of severe damage to the packaging, we advise refusing the damaged item solely, not the entire order, as the latter could result in additional shipping, re-shipping, and storage charges.
When initiating a damage claim, kindly furnish the requisite information on luxecrib.com. Ensure to provide your order number, name, address, along with a comprehensive description and accompanying photographs of the damage. Timely submission, within 7 days of initiating the claim, is essential. Our meticulous review process, often spanning up to 10 business days, involves collaboration with both manufacturers and shipping carriers. Should a replacement be warranted, the standard shipping time and product availability turnaround apply.